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Sports Tracker service offline due to technical problems (Update)

We’re starting to restore normal operation of the service at 11 AM EET. The operation will take about an hour and mobile access to the service will be available to users gradually. Web access will be restored during the afternoon.

Please note that the service will be running slower than usual for the first few hours, as all the pending workouts from many days will be synced, temporarily causing unusually high load to our database.

Thank you for your patience

Team Sports Tracker

55 comments

  1. Frank Wiley

    Hi all,
    not again, I can’t also Login and sync again.
    It locks a database problem.

    @Support, please write wat’s wrong and it will great to know, how long the errors on app and ST homepage.

    Thanks ahead and greedings from Germany
    Frank Wiley

  2. Oliver

    I still cannot login, neither via Facebook, nor directly

  3. Ian L

    Hi

    I am still getting error 2048, have followed all instructions on your blog. i’ve done 3 workouts since the 8th using ST, none of them have synced. Is there still an issue?

    1. Ian L

      that should read 3 workouts since the 18th when you announced servers fixed.

    2. Ian L

      should read 3 workouts since 18/7 since you said servers fixed,still not syncing in iphone and cant log into webpage, error 2048,tried diff browser aswell.

      1. Katja/ team Sports Tracker

        Hi, our servers were down again this morning but they’re back up again. Try to sign out and sign in again with your phone, that should trigger the sync.

  4. Rambooo/Jorge Servetti

    Yesterday and today slow to load and then to open the site, but still functioning.
    Come on up guys!

  5. gady

    I CAN’T SYNCONIZE MY WORKOUT/ WHAT CAN I DO.

    1. Marc

      Have the same problem (Sunday, June 21st). Went MTB today, thought I synched my workout, but nothing appears on the website.

    2. Ioannis Dritsas

      I CAN’T SYNCRONIZE MY WORKOUT/ WHAT CAN I DO.

  6. KT

    Guys, I’ve been logged out, and the system doesn’t recognize my username/password… HELP!!!

    1. Frank Wiley

      Hi KT,

      one of the mosts problem from internet browser is the cache… Maybe it helps to clear (empty) browser cache :)…

      Greedings from Germany.
      Frank Wiley.

  7. Jack

    Good Job! I have uesd Sports-tracker for years to track mainly run training and biking. Thanks!

  8. Frank Wiley

    Hi sports-tracker.com Team,

    (: I have the feeling, the performance from TS homepage is arround 30-50% faster (better) after repair :).

    (: Gread job, thanks again for good work :).

    Greedings from Germany and a relaxing weekend.
    Frank.

  9. Dafs

    Hi, tried to access the web site today but getting the error code #2048 :(

    1. Katja/ team Sports Tracker

      Hi Dafs, did you try to clear the cache and flash player? PLease see instructions here: http://support.sports-tracker.com/customer/portal/articles/518412-can-t-login-error-2048
      Also it might help to try another browser.

    2. Frank Wiley

      Hi,

      by error 401 or #2048:
      Maybe it helps if you try to clear the browser cache?

      I tried yesterday and today, but I empty my browser cache bevor I tried to go website http://www.sports-tracker.com

      maybe it will help you :).
      …
      Greedings from Germany
      Frank Wiley.

    3. Ramboo/Jorge Servetti

      Ha ha super fine yesterday and today error 2048
      Well I hope you go finishing solve the remaining problems
      Good luck guys

      1. Dafs

        I haven’t solved the problem, but have found a work around. I’ve got a Windows 8 laptop and the website does not open in desktop mode, but is working fine in modern mode. So at least I get to see my results on the laptop :-)

  10. Adrian

    Glad your back. I will admit, i did have a look around at other walking Apps while you were down….your still the best by a long way. have a beer on your users!!!

  11. iain

    Guys,

    Great job on getting the site back up and running, especially with all the data still intact. look forward to recording many more workouts and hope to see future enhancemnets come out soon (and hopefully roled out a little bit more smoothly!!)

    Again thanks.

  12. ben

    every thing work fine,thank you for a great apps the best for tracking sports.keep the good work.

  13. Alidigitaly

    Hi, great to see i can upload my tracks again but when i check the website i am still getting error 401, #2048. Hope that will be fixed soon!

  14. Fat_69

    Thanks ST staff.

    And for all the moaners out there. Get a life. This is a great app, its free, and most probably a victim of it’s own success.

    Had you contacted support you’d have had a very prompt reply and an explanation of what was happening.

    Keep up the good work ST staff.

    Thanks

  15. Rambooo/Jorge Servetti

    Congratulations!
    From the statement which explained everything and lowered the website, you had no pressure from us and could work in peace to return to normal operation.
    Just got workouts of these days, in less than 5 seconds each … amazing!
    Hopefully the problems will not be repeated, but if so, do not forget that if you immediately say what happens and keep us informed frankly, the user community have no problem in supporting you and wait.
    Keep going, stronger than ever.
    Greetings to all ST staff

  16. Frank Wiley

    Hi all,
    now it works, thanks for you’re Hard Working :).

    sports-tracker.com is the best app, did I have see :)…

    I LOVE sports-tracker.com …

    Thanks again and very much greedings from Germany.
    Frank Wiley.

  17. 69 buick

    How can I sync my workouts from last week?

    1. Frank Wiley

      maybe it’s the same like me ;)…

      try to go with you’re mobilephone to sportstracker and go to “process” German “Verlauf” and it will sync from allone if you connect with internet, isn’t sync you can try to go settings, by my Gallaxy S3 is the bottom left key and you can press “sync”.

      I hope it’s helpfull for you :)…

      Greedings from Germany, Frank.

    2. Rambooo/Jorge Servetti

      One by one from the phone as I did few minutes ago

    3. Katja/ team Sports Tracker

      Hi, they should automatically sync. Please be patient as there are loads of workouts pending so the sync might take hours or even days.

      1. Rambooo/Jorge Servetti

        I opened the app on the phone I went to training diary and uploaded one by one … in less than five seconds each, and now I’m uploading photos of the roast I went last night with David Roland and everything works perfect.
        Why do not you try like me manually?

      2. haljan

        Hope so. Can now log in but sync for workouts since
        11.7 all missing. Where do you stand with your backlog
        now ?

  18. bng

    App seems to work fine now, but at the homepage i keep getting error 2048

  19. Sven

    Still getting error#2048

  20. Willow hazgood

    It’s working! Thank’s a lot!

  21. hollisc33

    Cheers! You are getting things worked out and I can now sync my workouts. Thanks ST!

  22. PetriA

    Thanks! I just synced my mobile!

  23. Borut BIzjak

    Still getting error #2048

  24. Pinarello

    Still #2048 error, though. I hope it will work by saturday. Next workout, the classic, from Helsinki to Porvoo and back.

    1. Pinarello

      Now it works, uploaded workouts appear immediately on web page. Thank You!

  25. Jaroslav Lhotak

    Great news – many thanks for your hard work!
    Your fan,
    J.

  26. Slog

    Thanks for your hard work and now I can login but takes a while. Now I’m waiting for workouts sync.

    BTW, does ST team know the exact root cause?
    If not, hopefully you will know it soon.

  27. Delnorte

    Thanks a lot!!!!!!!!!

  28. Slog

    Thanks for your hard work!
    Now I can login but wait for workouts syncing.

    BTW, does ST know the exact root cause?
    If not, hopefully you can find out soon.

    Again, appreciate.

  29. ZdenkoR

    Thank you – I also do hope that there will be no “next time” :-)

  30. Katja/ team Sports Tracker

    Thanks all for your comments and feedback. We’ve definitely learned a few things during this downtime, hopefully there won’t be a next time, but if there will be, then we’ll make sure to do things differently, especially on the comms side:).
    The service is now starting to get back to normal, so happy tracking and thanks again for your patience!

    1. Antonioledesma

      Las gracias las damos nosotros por vuestro trabajo. Habeis tenido gran paciencia por soportar ciertos comentarios indeseados de usuarios desagradecidos. Vuestro trabajo es GENIAL. !!!! Enhorabuena !!!!

      1. Katja/ team Sports Tracker

        Muchas gracias:)!

  31. Ramzes91

    Właśnie przesłałem 3 treningi 30 zdjeć ;) czekam na stronke online

  32. chris

    Well done everyone at sports tracker.
    I have just been able to login and sync my workouts. :-)
    I look forward to the website coming back this afternoon.

  34. Pete

    Really good news!! Thanks again ST. :)

  35. krzysiek33

    Looking forward to see u online :)
    k.

  36. ROB65

    Yiiiiieehaaaa……

  37. Matt Larlom

    Great news – hope you’ve cured the long standing problems!

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